Refund Policy

AUSTRALIAN CONSUMER LAW

All sales and transactions are protected by Australian Consumer Law in regards to faulty products and refunds will be in accordance with Australian Consumer Law.

RETURNS

Bloomers Florist ensures only the freshest and highest quality flowers are hand selected each day.

Bloomers Florist only sell premium grade flowers, which are the highest quality product available.

The most crucial period for flowers is in the first 24 hours, affecting the longevity of your flowers as they absorb half the water they require to survive during this time. This is why we send most of our designs out in water.
Care instructions are included with your order, To increase the life span and enjoyment of your flowers, please follow the instructions.

To continually improve our products and services, please let us know if you are not 100% happy with your order. We will be happy to discuss this further with you.

CANCELLATIONS

Should you wish to cancel your order. All refunds will be issued back to the credit card used for the original online transaction. Note: Cancellations must be made 24 hours prior to the requested delivery date time. We are unable to cancel any orders in transit.

SUBSTITUTIONS

We always strive to supply you with the exact arrangement that you have ordered, however, due to seasonal and daily availability we are not always able to supply the colour or flower varieties in the products pictured.

If substitution is required, we will substitute with colours or flower variety of equal value and quality. This may be done at the florist discretion and can be done so without notice. If you require specific colours or varieties, please call the store following the placement of your order and confirm that the flower varieties and colours are in stock.

PROMOTIONAL CODES

We may advertise promotional codes from time to time, which will provide customers with discounts to their order value. Promotional codes are not transferable for cash or cash equivalents, and are not valid for the purchase of gift cards or gift vouchers. Promotional codes cannot be used in conjunction with any other offers and adjustments on previous purchases will not be made. We reserve the right to modify or cancel a promotional code at any time without prior notice if, in our opinion, the promotional code is not being used in the manner and for the purposes intended.

If you have entered into a subscription arrangement to receive flowers on a regular basis (weekly, fortnightly or monthly) you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so prior to 11.59 pm on the day prior to your next scheduled delivery.